5 key rules every consumer should know
Congratulations on enrolling in the Consumers Alliance Processing Corporation debt management plan. CAPC is excited to help you on the road to becoming debt free. CAPC strives to provide the highest level of customer service. You are encouraged to contact our customer service staff any time you have a question. Many clients transfer to Consumers Alliance after having been enrolled in a debt management plan with another DMP servicer.
Any monies paid to your previous servicer shall continue to be the responsibility of your previous servicer and not the responsibility of CAPC, including any refunds, overpayments, a refundable first payment, a refundable security deposit or any monies which they may owe to you or to a creditor on your behalf prior to the start date of your DMP with CAPC. CAPC has not received these monies from your previous servicer and will not be able to refund these amounts to you. If you are owed monies from your previous servicer at the completion of your DMP, CAPC will provide you with a certificate of completion at the time that complete your program, to assist you obtaining these funds from your previous servicer.